image

Do you want your IT Hardware Working all the time?

With offices and partners spread across India, Eagle provides support at all 700+ districts, and our network is within 25 KM of any location in the country. Start infotech centers at Ahmedabad, Gandhinagar, Mehdabad, Kheda are our service hubs to manage services in respective territories.

Our reach extends to even the remotest corner of India. We maintain widely distributed IT installations in banks, post offices, telecom companies, manufacturing enterprises, defense organizations, petrol pumps, and the utilities sector. Direct customers use our services to increase their reach. Product vendors leverage us to roll out their after-sales network.

We Maintain all your IT Assets

When you look for a service provider to maintain your IT Hardware Maintenance Services, you want the same vendor to service all your assets. Start infotech maintains a wide range of assets such as Servers, Storage, Networking, Laptops, desktops, tablets, Thin Clients, Printers, Scanners, Plotters & UPS.

Do you own IT Hardware from Multiple OEMs?

Start infotech has expertise in maintaining IT equipment from different OEMs. This means you can ask us to maintain all your IT assets irrespective of the manufacturer. Call Start infotech for multi-vendor support (MVS) of all your IT hardware!

Start infotech has Expert Engineers

Our maintenance capability depends on over 100 engineers and help desk executives skilled in supporting a wide range of IT assets. Regular up-gradation of skills is essential, and Start infotech invests heavily in technical and soft skills training and certification. Our well-equipped training facility in Delhi provides in-house training to our engineers. Training modules with extensive course-ware cover repair of server, storage, networking, laptop, and printer.

24x7x365 Coverage

Start infotech provides service to customers according to SLA. We offer many support options to suit your needs:

  • – Coverage (24×7 or 9×5)
  • – Response Time (4hrs or NBD)
  • – Resolution time (6CTR, 2BD, 3BD, or On Best Effort Basis)

To ensure seamless service delivery, we have developed systems and processes related to ticket recording and handling, parts tracking, partner payments, SLA monitoring, customer satisfaction survey, and regular reporting on a daily, monthly, or quarterly basis.